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Privacy Policy

Last Updated: April 2, 2026

This Privacy Policy ("Policy") describes how Doughnuttery, its subsidiaries, and affiliated companies ("Doughnuttery," "we," "us") collect, use, and disclose personal information of customers through our websites (including doughnuttery.com), mobile applications, loyalty programs, and in our physical retail stores (collectively, the "Services").

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1. What Type of Information Does Doughnuttery Collect?

We collect information that identifies, relates to, or could reasonably be linked to you.

  • Information You Provide: Name, postal address, phone number, email address, and payment information (processed via secure third-party encrypted gateways).

  • Purchase History: What you buy, where you buy, and how frequently you visit, including rewards earned through our loyalty programs.

  • Usage Data: When you visit our Sites, we automatically collect your IP address, operating system, browser type, and "clickstream" data (the pages you request and the time of those requests).

  • Cookies & Tracking: We use cookies, pixels, and similar technologies to remember your preferences, power "Share" or "Like" buttons, and analyze site traffic via tools like Google Analytics.

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2. How Does Doughnuttery Use Your Information?

We use your information to provide a delicious and seamless experience:

  • Order Fulfillment: To process transactions and manage your account.

  • Customer Support: To respond to your inquiries or comments.

  • Personalization: To create promotions based on your purchase habits (e.g., suggesting your favorite flavors).

  • Communication: To send updates about your orders, account status, or changes to our terms.

  • Marketing: To share news about new products, pop-up events, and special offers.

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3. SMS and Text Messaging

If you opt-in to receive text messages from us:

  • We use your phone number to send order updates or promotional "Donut Alerts."

  • Consent: By providing your number, you agree to receive automated marketing texts. Consent is not a condition of purchase.

  • Opt-Out: You can reply "STOP" at any time to unsubscribe.

  • Privacy: We do not sell or share your SMS opt-in data with third parties for their own marketing purposes.

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4. Does Doughnuttery Share Your Information?

We do not sell your personal information. We share it only in the following ways:

  • Service Providers: With vendors who help us function (e.g., credit card processors, email delivery services, and website hosts).

  • Legal Requirements: When required by law, to enforce our terms, or to protect the safety of our staff and customers.

  • Business Transfers: In the event of a merger, sale, or acquisition, your data may be transferred as a business asset.

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5. Your Rights and Choices

We believe you should have control over your data:

  • Email Marketing: You can click "Unsubscribe" in any promotional email.

  • Account Updates: You may update your information by logging into your account or emailing info@doughnuttery.com.

  • Cookie Settings: Most browsers allow you to reject cookies, though this may limit your ability to use certain features on our site.

  • State-Specific Rights: Residents of certain states (including Connecticut, California, and Virginia) may have additional rights to request access to, deletion of, or a portable copy of their personal data. To exercise these rights, please contact us at the email below.

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6. How Is Your Information Secured?

We maintain physical, technical, and administrative safeguards to protect your data. While we use industry-standard encryption and security protocols, no method of transmission over the internet is 100% secure.

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7. Privacy Policy Updates

We may update this Policy to reflect changes in our practices or the law. We will post the new version on this page and update the "Last Updated" date at the top. For significant changes, we will notify you via email or a prominent notice on our homepage.

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8. Questions and Feedback

We welcome your questions regarding your privacy.

Doughnuttery Customer Service

Phone: (212) 633-4359

Email: info@doughnuttery.com

Doughnuttery Privacy Policy and Terms of Use

Accessibility

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Doughnuttery Accessibility Policy

Last Updated: April 2, 2026

Doughnuttery, Inc. and all related Doughnuttery companies (“Doughnuttery”) are committed to facilitating the accessibility and usability of its website, www.doughnuttery.com, and its mobile offerings for all people with disabilities.

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Our Standards

Doughnuttery has implemented, and continues to improve, the relevant portions of the World Wide Web Consortium’s Web Content Accessibility Guidelines 2.2 Level AA (WCAG 2.2 AA) as its primary web accessibility standard. Our goal is to ensure our digital presence conforms with the Section 508 Web Accessibility Standards developed by the United States Access Board and exceeds the requirements imposed by Title III of the Americans with Disabilities Act (ADA).

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Proactive Actions for Accessibility

To ensure a full and equal experience for everyone, we have taken the following steps:

  • Internal Oversight: We have adopted a formal web accessibility policy and appointed an internal Web Accessibility Committee.

  • Expert Audits: We have hired web accessibility experts to conduct annual professional audits and manual user testing.

  • Continuous Monitoring: By partnering with Wix, we engage in 24/7 automated scans and conduct quarterly web accessibility audits to ensure our digital offerings stay up to date with the latest best practices.

  • Staff Training: We have initiated ongoing training for our team members on web accessibility and disability inclusion.

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Alternative Access & Assistance

If you encounter an accessibility barrier or have difficulty accessing any element of our website or mobile services, we are committed to providing you with direct manual assistance. * By Phone: Call our office directly at (212) 633-4359.

Our staff is trained to assist you with menu descriptions, order placement, and general inquiries over the phone.

  • By Email: Contact us at info@doughnuttery.com. Please specify the particular web page or mobile feature you are having trouble with, and we will make all reasonable efforts to provide that information or transaction via an accessible method.

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Physical Store Accessibility

In addition to our digital efforts, Doughnuttery is committed to ensuring our physical retail locations and pop-up events (such as holiday markets) are accessible. We welcome service animals and provide on-site assistance for guests who may need extra help navigating our menus or receiving their orders.

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Third-Party Content

Our website may link to or use third-party platforms (such as Instagram or third-party delivery services). While Doughnuttery does not control these vendors, we actively monitor their impact on our site's accessibility and advocate for their compliance with WCAG standards.

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Feedback & Resources

We are always seeking to improve. If you have suggestions on how we can enhance our accessibility, please reach out to us at info@doughnuttery.com.

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Helpful Resources:

  • ADA.gov

  • Section508.gov

  • W3.org/WAI

  • Accessible.org

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Accessibility Statement

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